UCaaS Solution 101
We’ve all heard about UCaaS. But if someone asked you to define it, could you? Or if they asked you how it works, would you have the answer? Well, after this quick course, you’ll be able to ace these UCaaS questions, plus a whole lot more. Because we’ll define what UCaaS is, discuss how it […]
Enhancing Long-Term Care Efficiency with Telephony Solutions
Efficient communication is the backbone of any healthcare setting. Healthcare professionals constantly need to communicate with each other to care for their patients, and long-term care facilities are no exception. In these facilities, doctors are critical in providing comprehensive medical care to residents with chronic illnesses and complex healthcare needs. Therefore, the tools you use […]
Elevate Guest Satisfaction: How Mitel’s Phone Systems are Reshaping the Hospitality Industry
Gone are the days when traditional phone systems were sufficient to meet the evolving needs of the hospitality industry. Today, as guests demand seamless and personalized experiences, hotel administrators are turning to advanced communication solutions to stay ahead in the competitive landscape. Mitel’s on-premises telephony solutions offer a comprehensive suite of tools and services that […]
Maximize Productivity and Collaboration with ExcelTelecom’s Remote Work Systems
Digital tools have become increasingly important in recent years as more and more people work from home or other remote locations. The COVID-19 pandemic accelerated this trend, making digital tools for remote work even more critical. In this blog post, we will look at some of the best remote work systems ExcelTelecom offers remote workers […]
Are Hosted Phone Systems Reliable?
Business owners have enough on their plate as it is, the last thing they need to worry about is the reliability, whether it’s reliability from vendors, employees, or most important, their business communication systems. A phone system is the lifeblood of their business. It allows customer support to communicate with customers and sales to manage […]
5 Tips to Help Your Call Center Excel
All businesses should have a designated customer service team and call center – whether it’s staffed with three people or three hundred people. But it’s not enough just to have them, you’ve got to make the most of them. Which is why we’re going to share some tips and tricks to help your current call […]
