Call Centers

Product Listing

Mitel MiContact Center

MiContact Center solutions improve  employee productivity and control operational costs within businesses of all sizes.

To meet the needs of internal “customers,” some departments in large organizations perform a contact center role without thinking of themselves as contact centers.

At the other end of the spectrum are enterprise-class operations that may have agents at multiple sites worldwide. They require automated interactions, advanced routing algorithms, workforce management tools, and a whole array of other capabilities to operate effectively.

  • Empower customers
  • Ensure agent productivity
  • Manage efficiently
  • Streamline operations

 

MiContact Center Office Edition   MiContact Center Business Edition   MiContact Center Enterprise Edition   Cloud-Based Contact Centers

MiContact Center Office Edition, designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents.                

 

    

 

      

(available for the MiVoice Business platform) delivers robust contact center, IVR, and multi-media functionality and reporting but is packaged specifically for small contact centers that have sophisticated, enterprise-grade requirements.  

 

 

       (available for the MiVoice Business platform) is a robust, highly flexible solution that delivers feature-rich IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centers, including virtual, multi-media contact centers with multiple locations and remote agents.       

MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.